Refund policy

Return & Refund Policy – TrueCases

At TrueCases, customer satisfaction humare liye sabse important hai. Isliye hum ek clear aur fair return & refund policy follow karte hain. Please details dhyaan se padhein:

Refund / Replacement Eligibility

Aap refund ya replacement request kar sakte hain agar:

  • Product me printing error ho

  • Ya galat phone cover deliver hua ho

Agar delivery ke time product damaged condition me mile, to parcel open karte waqt proper unboxing video banana mandatory hai. Ye video issue verify karne ke liye zaroori hoga.

Return / Refund Request Kaise Karein

  • Order receive hone ke 24 hours (1 day) ke andar hume inform karein

  • Issue ke proof ke roop me:

    • Printing issue ke liye clear photos

    • Damaged product ke liye unboxing video

  • Verification ke baad hum aapko next steps batayenge

Refund Process

  • Refund tabhi initiate hoga jab returned product inspection ke baad approve ho jaye

  • Approval ke baad refund original payment method me 2–3 working days ke andar process kar diya jayega

Agar aapko kisi bhi type ki help chahiye ya questions hain, to please Contact Us page ke through humse connect karein.
Hum hamesha aapki madad ke liye ready hain 😊