Shipping policy

Shipping Policy – TrueCases

At TrueCases, we work with reliable delivery partners to ensure your order reaches you safely and on time.

Order Processing

All orders are processed within 1 business day after confirmation.
Orders placed on weekends or holidays will be processed on the next working day.

Shipping & Delivery Time

Once dispatched, orders are usually delivered within 5–7 business days.
In some cases, delivery may take up to 7 business days depending on your location and courier operations.

Order Tracking

After your order is shipped, tracking details will be shared via email or SMS on your registered email address or mobile number.

Need Help?

If you face any issues related to shipping or delivery, feel free to contact us at:
📧 truecases.store@gmail.com

We’re always here to help 😊

Frequently asked questions

Returns are accepted only in cases where the wrong item has been delivered or the product is received damaged.

Orders usually take 1 day to be processed. Once processed, delivery takes 3–5 business days.
You will receive a tracking ID via email once your order has been shipped.

Once you place an order, you will receive a confirmation email. After your order is shipped, you will receive another email with a tracking ID and a link to track your shipment.

Should you experience any issues, please do not hesitate to contact us at newauuunsh@gmail.com or support@truecases.store

Track your order

Enter your order details to track your shipment

Order number

Email address

Please enter valid order number and email

Order status

Order confirmed

Order processed

Shipped

Delivered